The Importer’s Shipping & Returns Policy
Most products will be shipped Australia wide, there are some exceptions namely larger pieces of furniture
At The Importer customer satisfaction forms the cornerstone of our mission. All our products come with a 14 day “satisfaction guarantee” where no questions asked on returning. If you are not satisfied for any reason, please return the product (s) in their original condition and packaging within 14 days for a full refund. Note that the delivery charge will not be refunded upon returning the product.
Products can be returned to the following address:
5 Broadland Drive
Unless it is clearly stated that the product can be left unattended at the delivery address (i.e under the verandah, on the porch etc) all deliveries require someone to be present to sign and accept the goods. Either The Importer delivery service or a third party courier will make direct contact with the customer to schedule a suitable day and time for delivery. If no-one is available at the designated time, delivery will be returned and another delivery fee may be charged for subsequent deliveries.
We will replace the goods or make full refund, if:
The Importer is not liable for any loss and/or damages during delivery
Please be aware that if a product is to be returned, the buyer is responsible for paying for the return shipment.
*please email us at firstname.lastname@example.org to know more about our shipping and returns policy.
Understanding Returns Policies:
Important information for buyers: your legal right to return goods
As an Australian consumer, you have a legal right to return goods purchased from a business and to obtain a repair, replacement or refund if, the goods:
Where goods fall into one of the above categories the buyer is entitled to:
To exercise these rights, the buyer should contact the Seller and may be required to return the goods and to provide proof of purchase.
Please note: The buyer must not have caused or contributed to the failure of the goods, for example, by damaging or misusing the goods.
More information is available by contacting the ACCC Infocentre on 1300 302 502 or on the ACCC site.